Customer Success Manager - Platinum - Louisville, Ky

UPS

Louisville, KY, US
Nurture relationships with large customers
Drive value realization for strategic customers
Build strong business collaboration
The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success

Job Summary

  • The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.
  • Key responsibilities include issue management, value creation through strategic engagement, and analytics/reporting to support retention and growth.
  • This role is pivotal in driving customer loyalty and maximizing revenue from existing customers by ensuring seamless collaboration across internal teams.

Matching Summary

The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.

Skills & Requirements

Must-have

  • Nurture relationships with large customers
  • Drive value realization for strategic customers
  • Build strong business collaboration
  • Proactively address challenges
  • Identify upsell opportunities
  • Deliver exceptional customer service

Nice-to-have

  • Cultivate skills and take you to the next level
  • Rewarding culture
  • Work with talented teams

Key Requirements

  • Strong relationship management skills
  • Exceptional communication skills
  • Extensive customer relationship management experience
  • Proven track record managing high-value accounts
  • Bachelor’s degree in business or marketing (preferred)
  • Must be a U.S. Citizen or National

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Tailored Resume

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