This role guides a small team of analysts while orchestrating the end-to-end customer order journey to ensure accuracy and service excellence
Job Summary
This role guides a small team of analysts while orchestrating the end-to-end customer order journey to ensure accuracy and service excellence.
The successful candidate will act as the primary escalation point for critical order and delivery issues, collaborating across commercial and supply chain teams.
Novartis offers an opportunity to drive continuous improvement in a fast-moving environment where employee voice and ideas truly matter.
Matching Summary
This role guides a small team of analysts while orchestrating the end-to-end customer order journey to ensure accuracy and service excellence.
Skills & Requirements
Must-have
Lead end-to-end customer order management
Supervise and prioritize team workload
Act as escalation point for critical issues
Monitor service performance and delivery compliance
Coordinate investigation of service incidents
Spanish and English language knowledge
Nice-to-have
Drive continuous improvement initiatives
Coach and develop analyst team
Strong analytical thinking skills
Experience with system transitions and go-lives
Commitment to diversity and inclusion
Key Requirements
Bachelor's degree in business administration or related field
Three to five years of experience in customer service or order management
Experience coordinating teams in an operational environment
Fluency in Spanish and English
Work Rights
Must be accessible to work in Bogota; no relocation support offered