Customer Banking Specialist - Warrnambool

CBA New Digital Businesses Pty Ltd

Warrnambool, Victoria, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist in our Warrnambool Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs

Job Summary

  • As the Customer Banking Specialist in our Warrnambool Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs.
  • We’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples and you’ll be part of a community that’ll support you professionally and personally, every step of the way.

Matching Summary

As the Customer Banking Specialist in our Warrnambool Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Risk-adverse culture championing

Nice-to-have

  • Financial wellbeing focus
  • Holistic customer solutions
  • Career building interest
  • Indigenous Employee Network

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter