AIG Malaysia Insurance Berhad is seeking a Contact Centre Manager to lead customer service operations, focusing on enhancing customer experience and operational excellence across multiple channels. The ideal candidate will drive strategic initiatives, ensure compliance, and foster a high-performance workforce in a collaborative environment
Job Summary
Lead the overall customer service strategy across call centre and service centre channels ensuring consistent, high quality customer and intermediary experience.
Oversee daily operations of call centre and frontline service teams to ensure service levels, turnaround times and productivity targets are met.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
Match Score: 85
AIG Malaysia Insurance Berhad is seeking a Contact Centre Manager to lead customer service operations, focusing on enhancing customer experience and operational excellence across multiple channels. The ideal candidate will drive strategic initiatives, ensure compliance, and foster a high-performance workforce in a collaborative environment.