Pre-launch, Sr Associate

Shift4

Mexico City, Mexico
On-site
Merchant onboarding lifecycle management
Pos needs understanding
Menu programming
Shift4 is seeking a Pre-launch, Sr Associate in Mexico City, responsible for managing the onboarding lifecycle of merchants and ensuring a seamless transition to the Post-Launch team. The role demands technical expertise, strong communication skills, and project management abilities to deliver top-tier service to merchants using Shift4’s SkyTab

Job Summary

  • The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team.
  • This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience.
  • The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.

Matching Summary

Match Score: 85

Shift4 is seeking a Pre-launch, Sr Associate in Mexico City, responsible for managing the onboarding lifecycle of merchants and ensuring a seamless transition to the Post-Launch team. The role demands technical expertise, strong communication skills, and project management abilities to deliver top-tier service to merchants using Shift4’s SkyTab.

Skills & Requirements

Must-have

  • merchant onboarding lifecycle management
  • POS needs understanding
  • menu programming
  • online ordering configuration
  • marketplace integrations
  • white-glove service
  • clear communication across channels

Nice-to-have

  • proactive problem-solving
  • industry knowledge acquisition
  • team collaboration skills
  • friendly and enthusiastic demeanor

Key Requirements

  • High school diploma or equivalent
  • Deep understanding of hardware platforms
  • Proficiency in Excel, Microsoft Suite, Google Suite
  • Excellent written, oral, and listening communication skills
  • Strong attention to detail
  • Natural problem-solving skills
  • Customer-focused mindset
  • Bilingual (English/Spanish) required

Work Rights

Not specified

Tailored Resume

Cover Letter