Service Desk Technician

WesTrac Pty Ltd

Tomago, NSW, Australia
Not specified; pyid pyrental leave & secondary car...
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3-4 years level 2 service desk experience
Windows 10/11 and active directory administration
Microsoft 365 and printer troubleshooting
** WesTrac Pty Ltd is seeking a Level 2 Service Desk Technician to provide on-site technical support for end users at their Tomago, NSW location. The role requires strong troubleshooting skills, experience with ITSM tools, and a proactive approach to incident management. **

Job Summary

  • This role provides Level 2 technical support to end users, delivering timely incident resolution for both on-site and remote users.
  • The successful candidate will own IT tickets end-to-end, build and image devices, and maintain accurate knowledge base articles.
  • WesTrac offers extensive benefits including paid parental leave, salary sacrificing, fitness passport access, and opportunities for career progression.

Matching Summary

Match Score: 75

** WesTrac Pty Ltd is seeking a Level 2 Service Desk Technician to provide on-site technical support for end users at their Tomago, NSW location. The role requires strong troubleshooting skills, experience with ITSM tools, and a proactive approach to incident management. **

Salary

Not specified; Paid Parental Leave & Secondary Carers Leave; Salary Sacrificing, Novated Leasing, Income Protection Insurance

Skills & Requirements

Must-have

  • 3-4 years Level 2 Service Desk experience
  • Windows 10/11 and Active Directory administration
  • Microsoft 365 and printer troubleshooting
  • On-site deskside and remote user support
  • End-to-end ticket ownership and SLA adherence

Nice-to-have

  • ITIL Foundation certification
  • Endpoint management tools like Intune or SCCM
  • Experience in operational or corporate environments
  • Strong communication for non-technical users
  • Proactive independent work style on-site

Key Requirements

  • 3–4+ years in Level 2 Service Desk or Desktop Support
  • Experience with ITSM tools and structured incident management
  • Satisfactory National Criminal History Check and Medical required

Work Rights

Not specified

Tailored Resume

Cover Letter