Customer Service Officer

American International Group

Hong Kong, Hong Kong
Answering customer enquiries and complaints
Providing accurate product information
Taking orders and after sales service
Answering customer enquiries and complaints by phone and email, providing accurate product/marketing/service information to clients, and taking orders and providing after sales service

Job Summary

  • Answering customer enquiries and complaints by phone and email, providing accurate product/marketing/service information to clients, and taking orders and providing after sales service.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
  • AIG is committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

Matching Summary

Answering customer enquiries and complaints by phone and email, providing accurate product/marketing/service information to clients, and taking orders and providing after sales service.

Skills & Requirements

Must-have

  • Answering customer enquiries and complaints
  • Providing accurate product information
  • Taking orders and after sales service
  • Professional business services
  • Good communication and written skills
  • English and Cantonese proficiency

Nice-to-have

  • Positive attitude and modesty
  • Proactive mindset and can-do attitude
  • Self-motivated and eager to learn
  • Responsible and patient
  • Team player
  • In-person collaboration culture

Key Requirements

  • Form 5 standard
  • 1 year relevant work experience
  • Good in Microsoft Office preferred
  • PC literate and able to type fast
  • Able to work under pressure
  • Good problem solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter