Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager of IT Service Management who will lead the ITSM governance and operational practices aligned with ITIL best practices. The ideal candidate should have extensive experience in IT Service Management, strong knowledge of SOX ITGCs, and excellent leadership abilities

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management who will lead the ITSM governance and operational practices aligned with ITIL best practices. The ideal candidate should have extensive experience in IT Service Management, strong knowledge of SOX ITGCs, and excellent leadership abilities.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) with matching

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX IT General Controls audit readiness
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL certification Intermediate or Managing Professional
  • Experience leading large-scale IT modernization
  • Strong executive communication and facilitation skills
  • Ability to balance control with agility
  • Continuous improvement mindset in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs compliance
  • Strong working knowledge of ITIL v3 or v4

Work Rights

Not specified

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