Community Ambassador

JLL UK

Hong Kong, Hong Kong
Single point of contact for client floor
Responsible for all service requests
Ensure service deliverables meet sla/kpi
JLL empowers people to shape a brighter way by combining world-class services, advisory, and technology for clients

Job Summary

  • JLL empowers people to shape a brighter way by combining world-class services, advisory, and technology for clients.
  • Act as the single point of contact for the client floor, ensuring all service requests are managed and deliverables meet SLA and KPI targets.
  • Establish direct relationships with client business units, understand their issues, and satisfy their needs and requirements.

Matching Summary

JLL empowers people to shape a brighter way by combining world-class services, advisory, and technology for clients.

Skills & Requirements

Must-have

  • Single point of contact for client floor
  • Responsible for all service requests
  • Ensure service deliverables meet SLA/KPI
  • Continuous floor inspections
  • Establish direct client relationships

Nice-to-have

  • Proactive customer relationship building
  • Initiate and follow improvement initiatives
  • Sound data analysis reporting skills

Key Requirements

  • 5 – 10 years’ experience
  • Hospitality / Events Management / Serviced Office background
  • Customer focused
  • Ability to stand for long periods

Work Rights

Not specified

Tailored Resume

Cover Letter