Chief Concierge - Janu Tokyo

Janu Tokyo

Tokyo, Japan
On-site
Personalized guest service
Luxury hotel environment
Team leadership and motivation
Janu Tokyo is seeking a Chief Concierge to lead their concierge services in a dynamic luxury hotel environment. The ideal candidate should have extensive experience in concierge roles, particularly within luxury hotels, and possess strong leadership and communication skills

Job Summary

  • Lead the Concierge function, setting the tone for memorable guest experiences at Janu Tokyo.
  • Ensure every guest interaction feels warm, connected, and true to Janu’s spirit, while managing daily operations and team performance.
  • Collaborate with various hotel departments and external partners to create seamless guest journeys and maintain high service quality.

Matching Summary

Match Score: 85

Janu Tokyo is seeking a Chief Concierge to lead their concierge services in a dynamic luxury hotel environment. The ideal candidate should have extensive experience in concierge roles, particularly within luxury hotels, and possess strong leadership and communication skills.

Skills & Requirements

Must-have

  • Personalized guest service
  • Luxury hotel environment
  • Team leadership and motivation
  • Operational strength
  • Guest request management

Nice-to-have

  • Inspiring joy and connection
  • Proactive guest engagement
  • Innovation and efficiency ideas

Key Requirements

  • Minimum 10 years concierge experience
  • Minimum 5 years luxury hotel experience
  • Management experience
  • Labour management and scheduling
  • Advanced business-level English (C1+)
  • Advanced business-level Japanese (C1+)
  • Proficiency in Opera, HotSOS, Alice
  • Advanced PC skills including MS Office

Work Rights

Not specified

Tailored Resume

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