End User Computing Technician Ii

657

Washington, District of Columbia, United States
Hourly: $29.33 - $36.00; bonus/equity: not specifi...
Onsite
Respond to service desk tickets
Install and configure desktops laptops printers
Troubleshoot windows macos linux operating systems
The role involves providing timely technology support to employees through various methods including in-person, telephone, and collaborative channels

Job Summary

  • The role involves providing timely technology support to employees through various methods including in-person, telephone, and collaborative channels.
  • Employees will be responsible for installing, configuring, and maintaining hardware and software across a wide range of devices and operating systems.
  • The position offers full medical, dental, vision benefits, retirement savings with company match, and other wellness programs.

Matching Summary

The role involves providing timely technology support to employees through various methods including in-person, telephone, and collaborative channels.

Salary

Hourly: $29.33 - $36.00; Bonus/Equity: Not specified; Benefits: Full medical, dental, vision, retirement match, disability, life insurance

Skills & Requirements

Must-have

  • Respond to service desk tickets
  • Install and configure desktops laptops printers
  • Troubleshoot Windows macOS Linux operating systems
  • Maintain accurate records of support activities
  • Work shifts including holidays weekends evenings

Nice-to-have

  • Strong customer service skills
  • Ability to work independently in team environment
  • Familiarity with Azure Entra Intune enterprise tools
  • Experience with Dell HP Mac laptops
  • Knowledge of network protocols diagnostic tools

Key Requirements

  • High School Diploma preferred
  • 1-3 years of desktop experience
  • MCDST or similar certifications desired

Work Rights

Not specified

Tailored Resume

Cover Letter