You will lead a highly skilled team that bridges the gap between 'what the customer does' (XD behavioral research) and 'how the customer feels' (CX metrics)
Job Summary
You will lead a highly skilled team that bridges the gap between 'what the customer does' (XD behavioral research) and 'how the customer feels' (CX metrics).
Build and lead a robust CX measurement program, mentoring a CX Associate to track, analyze, and report on NPS, CSAT, and end-to-end journey health metrics.
Enjoy a hybrid work environment, with 3 days in the office.
Matching Summary
You will lead a highly skilled team that bridges the gap between 'what the customer does' (XD behavioral research) and 'how the customer feels' (CX metrics).
Skills & Requirements
Must-have
lead high-performing teams
qualitative and quantitative research
agile XD research lifecycle
CX measurement program
data-driven storytelling
Nice-to-have
human-centered design advocate
holistic insights strategist
cross-functional partner collaboration
Key Requirements
Minimum 3 years experience managing XD research teams
Minimum 5 years UX/CX Research experience
Minimum 5 years consumer web and mobile app products
At least 3 years CX measurement programs and metrics