Technical Support Engineer

BD

Durham, NC, US
Base: $79,600.00 - $131,300.00 usd annual; bonus/e...
Fully remote
Technical phone support
Troubleshooting hardware and software
Customer service skills
BD is one of the largest global medical technology companies in the world advancing the world of health

Job Summary

  • BD is one of the largest global medical technology companies in the world advancing the world of health.
  • The Technical Support Engineer will deliver technical phone support and problem resolution for customers of BD Parata's pharmacy automation systems.
  • BD offers a culture where employees are supported to learn, grow, and become their best selves while contributing to making the world a better place.

Matching Summary

BD is one of the largest global medical technology companies in the world advancing the world of health.

Salary

Base: $79,600.00 - $131,300.00 USD Annual; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits programs

Skills & Requirements

Must-have

  • Technical phone support
  • Troubleshooting hardware and software
  • Customer service skills
  • Flexible work schedule
  • Knowledge of robotics and servo systems
  • Network and database troubleshooting

Nice-to-have

  • Hands-on PLC experience
  • Software knowledge including Microsoft and SQL
  • Remote support applications experience
  • Cross-functional team collaboration
  • Problem-solving skills
  • Ability to learn and grow

Key Requirements

  • High School Diploma or equivalent
  • Five years related Technical Support Engineering experience
  • Customer service experience in technical support
  • Experience with DC motor control and control algorithms
  • Knowledge of robotic control theory including PID controllers
  • Ability to work flexible hours including weekends and holidays
  • Willingness to travel

Work Rights

Not specified

Tailored Resume

Cover Letter