Customer Experience Executive

THALES

Maynila, Philippines
Not specified in the job description.
Validate purchase orders within 48 hours
Enter orders into erp system accurately
Coordinate sales order production and shipment
Thales is seeking a Customer Experience Executive based in Maynila, Philippines, to act as the main interface between customers, account managers, and technical consultants during order management. The ideal candidate should have a background in customer service, preferably in a manufacturing environment, and possess strong ERP and Microsoft application skills

Job Summary

  • Act as the main interface with customers, account managers, and technical consultants during purchase order treatment.
  • Fully responsible for order management including validating purchase orders, translating them into Gemalto order entry systems, and planning shipment dates.
  • Thales is committed to fostering a workplace where respect, trust, collaboration, and passion drive everything they do.

Matching Summary

Match Score: 85

Thales is seeking a Customer Experience Executive based in Maynila, Philippines, to act as the main interface between customers, account managers, and technical consultants during order management. The ideal candidate should have a background in customer service, preferably in a manufacturing environment, and possess strong ERP and Microsoft application skills.

Skills & Requirements

Must-have

  • Validate Purchase Orders within 48 hours
  • Enter orders into ERP system accurately
  • Coordinate sales order production and shipment
  • Manage customer complaints and returns
  • Proficient in Microsoft Excel and Outlook

Nice-to-have

  • Knowledge of Oracle ERP systems
  • Experience in manufacturing business environment
  • Proactive follow-up on sales orders
  • Engineering or Finance degree background

Key Requirements

  • Minimum three years' experience in customer service industry
  • Graduate of any four-year degree program
  • Preference for Engineering, Accounting, or Finance-related fields

Work Rights

Not specified

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