Manage the day-to-day client relationship and delivery of quality care, identifying and focusing on a holistic approach to client care with a focus on quality of life
Job Summary
Manage the day-to-day client relationship and delivery of quality care, identifying and focusing on a holistic approach to client care with a focus on quality of life.
Conduct in-person assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into active service with the organization.
TheKey offers a comprehensive benefits package for full-time employees including Medical/Dental/Vision Insurance, 401(k) Matching, and a PTO Plan.
Matching Summary
Manage the day-to-day client relationship and delivery of quality care, identifying and focusing on a holistic approach to client care with a focus on quality of life.
Skills & Requirements
Must-have
Manage day-to-day client relationships
Holistic approach to client care
Build rapport with clients and families
Proactive communication with internal/external customers
Subject matter expert for quality control
Manage escalations and complaints
Ensure compliance with state regulations
Nice-to-have
Focus on quality of life
Cross-referral opportunities
Change how the world lives and ages
Key Requirements
Bachelor’s Degree or equivalent work experience
3 years experience in health care, elder care, or related industry preferred
Excellent customer service and conflict resolution skills