Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • client onboarding and training
  • product support and troubleshooting
  • strategic account management

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • HR/recruiting software domain expertise

Key Requirements

  • 8+ years customer success or account management experience (Sr. CSM)
  • 5+ years customer success or account management experience (CSM)
  • 8+ years supporting/implementing enterprise SaaS (Sr. CSM)
  • 5+ years supporting/implementing enterprise SaaS (CSM)
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products and providing training
  • Comfortable working with global, cross-functional teams and clients across time zones
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter