Senior Associate, Client Services

Capital One

Charlotte, NC, US
Base: $80,800 - $92,200; bonus/equity: eligible to...
Fully remote
Exceptional communication skills
Client first work ethic
Balance risk and client experience
Own the client experience in all interactions including detailed follow through

Job Summary

  • Own the client experience in all interactions including detailed follow through.
  • Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client’s needs.
  • Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives.

Matching Summary

Own the client experience in all interactions including detailed follow through.

Salary

Base: $80,800 - $92,200; Bonus/Equity: eligible to earn performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Exceptional communication skills
  • Client first work ethic
  • Balance risk and client experience
  • Proactive and reactive client support
  • Industry and client needs research

Nice-to-have

  • Forward leaning into technology
  • Fluidly adapting to change
  • Intellectually curious
  • Integrated thinkers
  • Tenacious in pursuing goals

Key Requirements

  • High School Diploma or equivalent
  • 2+ years client services experience
  • 2+ years Microsoft Office or Google Suite
  • Live within 50 miles of Charlotte, NC, Plano, TX, or Richmond, VA

Work Rights

Not specified

Tailored Resume

Cover Letter