Student Affairs Officer

The University of Sydney

Base: $103,185 - $111,237; bonus/equity: not speci...
Not specified
Strong written and verbal communication skills
Experience in complaints handling or case management
Ability to interpret and apply university policies
The University of Sydney is seeking a dedicated Student Affairs Officer to manage and resolve student complaints, ensuring a fair and supportive university experience. The role emphasizes strong communication skills, empathy, and a commitment to procedural fairness within a collaborative team environment

Job Summary

  • This role focuses on managing and resolving student complaints and conduct matters with care, transparency, and integrity.
  • The position requires drafting high-quality correspondence and briefing notes while maintaining accurate confidential records.
  • Candidates must have unrestricted work rights in Australia as visa sponsorship is not available for this appointment.

Matching Summary

Match Score: 85

The University of Sydney is seeking a dedicated Student Affairs Officer to manage and resolve student complaints, ensuring a fair and supportive university experience. The role emphasizes strong communication skills, empathy, and a commitment to procedural fairness within a collaborative team environment.

Salary

Base: $103,185 - $111,237; Bonus/Equity: Not specified; Benefits: 17% superannuation

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Experience in complaints handling or case management
  • Ability to interpret and apply university policies

Nice-to-have

  • Trauma-informed practice experience
  • Cultural safety awareness
  • Data analysis for service improvements

Key Requirements

  • Unrestricted work rights in Australia
  • Experience in higher education or public sector
  • Completion of pre-employment background checks

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter