The Reservations Team Leader supports the Reservations Supervisor in coordinating the daily activities of the reservations team, ensuring accurate reservation processing and timely responses to guest inquiries
Job Summary
The Reservations Team Leader supports the Reservations Supervisor in coordinating the daily activities of the reservations team, ensuring accurate reservation processing and timely responses to guest inquiries.
The role ensures adherence to Rixos service standards, acts as the first operational support level for reservation agents, and helps maintain service quality and operational consistency.
The opportunity to join an international and innovative and fast-growing group offers a competitive package and plenty of development opportunities.
Matching Summary
The Reservations Team Leader supports the Reservations Supervisor in coordinating the daily activities of the reservations team, ensuring accurate reservation processing and timely responses to guest inquiries.
Skills & Requirements
Must-have
accurate reservation processing
timely guest inquiry responses
adherence to service standards
reservation system familiarity
Nice-to-have
innovative and fast-growing group
passionate about hospitality experiences
creative and rewarding environment
exploring new locations
Key Requirements
1-2 years hotel reservations experience
5-star hotel experience preferred
Hospitality diploma or relevant qualification
Excellent English communication skills
Familiarity with reservation systems and booking platforms