Coordinate the activities of each ICT skill group to ensure the timely delivery of project outcomes
Job Summary
Coordinate the activities of each ICT skill group to ensure the timely delivery of project outcomes.
Build strong relationships with customers and clients to assist in maintaining a positive image for the business and enhancing business growth and development.
Oversee the operations of the global ICT On-site Support team, ensuring efficient and effective delivery of all assigned tasks.
Matching Summary
Coordinate the activities of each ICT skill group to ensure the timely delivery of project outcomes.
Skills & Requirements
Must-have
Coordinate ICT skill groups for project delivery
Manage client expectations and relationships
Oversee global ICT On-site Support team
Lead and mentor on-site support staff
Manage escalations and critical incidents
Understand ICT infrastructure fundamentals
Familiarity with cloud and collaboration technologies
Nice-to-have
Proactive, solutions-focused approach
Calm and decisive under pressure
Commitment to continuous improvement
Adaptable and resilient in dynamic environments
Collaborative environment and shared values
Key Requirements
Strong organisational and coordination skills
Effective communicator
Proven track record of taking ownership
Solid understanding of ICT infrastructure fundamentals
Familiarity with Microsoft 365, Azure, and Teams
Knowledge of IT service management principles (ITIL)
Experience managing geographically distributed teams