Tech Customer Support Ii

Global Payments Inc.

Bachelor's degree or equivalent experience
8+ years relevant technical experience
Client consultation and problem solving
The role involves acting as a Subject Matter Expert to provide accurate technical information and advice regarding payment solutions

Job Summary

  • The role involves acting as a Subject Matter Expert to provide accurate technical information and advice regarding payment solutions.
  • Candidates will direct complex client inquiries, conduct research to solve issues, and facilitate technical interactions to resolve problems.
  • The position requires translating complex technical client issues for internal teams while advocating for both client and company needs.

Matching Summary

The role involves acting as a Subject Matter Expert to provide accurate technical information and advice regarding payment solutions.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 8+ years relevant technical experience
  • Client consultation and problem solving
  • Root cause analysis and technical research
  • System maintenance and documentation

Nice-to-have

  • Experience in credit card industry
  • Microsoft Excel macro development skills
  • Ability to translate technical concepts
  • Proven credibility as subject matter expert
  • Consultative approach to business needs

Key Requirements

  • Minimum 8 years relevant experience
  • Bachelor's degree or equivalent training
  • Credit card industry experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter