You will lead and coach customer service teams across different product groups and functions, ensuring efficient daily operations, including planning, work distribution, and problem-solving
Job Summary
You will lead and coach customer service teams across different product groups and functions, ensuring efficient daily operations, including planning, work distribution, and problem-solving.
You will monitor and steer KPIs such as service levels, response times, backlog, quality, and accuracy, while identifying bottlenecks and implementing targeted improvement actions.
You will collaborate with Sales, Supply Chain, and IT to resolve issues and enhance the customer journey, strengthening cooperation and communication between teams and departments.
Matching Summary
You will lead and coach customer service teams across different product groups and functions, ensuring efficient daily operations, including planning, work distribution, and problem-solving.
Skills & Requirements
Must-have
people management
operations management
service quality improvement
continuous improvement
customer experience vision
KPI monitoring and steering
Nice-to-have
hands-on approach
entrepreneurial spirit
structured and clear work methods
collaboration with Sales, Supply Chain, and IT
Key Requirements
3-7 years experience in customer service, operations, or team lead roles