Customer Success Manager, Industries

Anthropic

New York City, NY, United States
Base: $200,000—$260,000 usd; bonus/equity: not spe...
On-site
Drive ai adoption across industry segment
Harness claude capabilities (api, enterprise, code)
Develop strategic customer partnerships
Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment

Job Summary

  • Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment.
  • Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
  • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement.

Matching Summary

Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment.

Salary

Base: $200,000—$260,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Drive AI adoption across industry segment
  • Harness Claude capabilities (API, Enterprise, Code)
  • Develop strategic customer partnerships
  • Guide customers on best practices and guidance
  • Scale usage and drive model optimizations
  • Implement change management strategies

Nice-to-have

  • Passion for AI and responsible development
  • Bring order to chaos mentality
  • Enthusiastic team player

Key Requirements

  • 6+ years Customer Success/TAM/Solutions Engineering
  • Enterprise experience in specific industries
  • Technical fluency with AI/ML concepts
  • Experience with consumption & seat-based models
  • Proven track record managing account portfolios

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter