Support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail
Job Summary
Support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.
Manage growing technical complexity, within Private Banking and Wealth Management complaints, ensuring resilience in handling high level executive complaints.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Matching Summary
Support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.
Skills & Requirements
Must-have
Technical Investment product knowledge
Complaint handling experience
Bespoke analytical calculations
Effective communication
Attention to detail
Nice-to-have
Senior stakeholder management
Strong presentation skills
Strategic thinking
Digital and technology skills
Key Requirements
Minimum 2 years Technical Investment and pension product knowledge