At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference
Job Summary
At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference.
The Network Resource Center Engineer is responsible for ensuring core network incidents are attended to and resolved within SLA while supporting internal customers on their BAUs and projects.
Globe promotes equal opportunity in hiring and does not tolerate discrimination, emphasizing diversity, equity, and inclusion throughout the employee lifecycle.
Matching Summary
At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference.
Skills & Requirements
Must-have
Fault/Incident Management
Network alarm monitoring
First-line troubleshooting
Ticketing and incident escalation
Network change implementation
Core network incident management
Nice-to-have
Collaboration with support groups
Timely incident status reporting
Complaint resolution
Adherence to SLA targets
Quality standards compliance
Key Requirements
Experience in fault and incident management
Ability to perform first-line network troubleshooting