Customer Support Specialist

PEXA Group

Melbourne, Australia
On-site
Multi-channel support management
Salesforce crm proficiency
Genesis system experience
This role delivers exceptional first-line support to customers using PEXA's digital settlement platform for property transactions

Job Summary

  • This role delivers exceptional first-line support to customers using PEXA's digital settlement platform for property transactions.
  • The position involves managing a mix of live calls and email enquiries while troubleshooting technical issues across multiple systems.
  • New hires receive eight weeks of hands-on training in a supportive hybrid setup with a rotating roster schedule.

Matching Summary

This role delivers exceptional first-line support to customers using PEXA's digital settlement platform for property transactions.

Skills & Requirements

Must-have

  • Multi-channel support management
  • Salesforce CRM proficiency
  • Genesis system experience
  • End-to-end issue resolution
  • Fast-paced environment adaptability

Nice-to-have

  • Empathetic customer communication
  • User training and guidance skills
  • Internal team collaboration
  • Subject matter expertise development

Key Requirements

  • Comfortable working across multiple systems
  • Ability to thrive in fast-paced evolving environment

Work Rights

Not specified

Tailored Resume

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