Cx Advisory Consultant

Genesys

Kuala Lumpur, Malaysia
Cx consulting experience
Ai-powered customer experiences
Stakeholder engagement up to c-level
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
  • As a CX Advisory Consultant, you’ll help leading organizations across APAC design and scale AI-powered customer experiences.
  • You’ll connect business strategy with digital, cloud, and automation transformation to turn vision into measurable outcomes.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Skills & Requirements

Must-have

  • CX consulting experience
  • AI-powered customer experiences
  • Stakeholder engagement up to C-level

Nice-to-have

  • Hands-on experience with AI/automation
  • Knowledge of NLP/NLU basics
  • Familiarity with cloud integration patterns

Key Requirements

  • Bachelor’s degree in Business or Technology
  • 3+ years consulting experience
  • 3+ years leading large-scale CX transformation projects

Work Rights

Not specified

Tailored Resume

Cover Letter