Service Delivery Manager - Partner Relations

Airbus India Private Limited

Bangalore, India
Partner relationship management
Service level agreement monitoring
Supplier risk management
The role is crucial for ensuring that solutions meet high standards of security, reliability, and performance required in the aerospace industry

Job Summary

  • The role is crucial for ensuring that solutions meet high standards of security, reliability, and performance required in the aerospace industry.
  • You will be responsible for building, managing, and optimizing relationships with external partners and business units to drive service improvement.
  • Airbus is committed to workforce diversity and flexible working arrangements to stimulate innovative thinking.

Matching Summary

The role is crucial for ensuring that solutions meet high standards of security, reliability, and performance required in the aerospace industry.

Skills & Requirements

Must-have

  • Partner relationship management
  • Service Level Agreement monitoring
  • Supplier risk management
  • ITIL expertise
  • Cross-functional collaboration
  • Contract negotiation skills

Nice-to-have

  • SD Lifecycle and Architecture knowledge
  • Product management experience
  • ServiceNow platform knowledge
  • French language skills
  • Self-motivated and proactive
  • Advanced English communication

Key Requirements

  • 6-8 years experience in IT partner-facing roles
  • Bachelor's degree in Computer Science or related field
  • Experience in regulated industries like aerospace or defense
  • ITIL Expert/Intermediate certification
  • Strong negotiation and problem-solving skills

Work Rights

Not specified

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