Contact Center Trainer I

M&T Bank

Williamsville, New York, United States of America
Base: $22.61 - $37.67 hourly (usd); bonus/equity: ...
Full-time availability m-f 6am-9pm
Weekend availability sat/sun 9am-5pm
Deliver classroom and internal training
The role involves scheduling, delivering, and designing routine internal training programs to support business needs

Job Summary

  • The role involves scheduling, delivering, and designing routine internal training programs to support business needs.
  • Candidates must adhere to compliance and operational risk controls in accordance with company and regulatory standards.
  • The position requires flexibility to work varying shifts including evenings and weekends at multiple training locations.

Matching Summary

The role involves scheduling, delivering, and designing routine internal training programs to support business needs.

Salary

Base: $22.61 - $37.67 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Full-time availability M-F 6am-9pm
  • Weekend availability Sat/Sun 9am-5pm
  • Deliver classroom and internal training

Nice-to-have

  • Co-facilitate specialized training programs
  • Suggest changes based on course evaluations
  • Promote belonging and brand values

Key Requirements

  • Associate's degree or 4 years combined education/experience
  • Minimum 2 years related business line experience
  • Good understanding of procedures within own discipline

Work Rights

Not specified

Tailored Resume

Cover Letter