Nice Cxone Engineer, Professional Services Consultant

TTEC Digital

Manila, Philippines
On-site
Nice cxone software platform
Contact center technologies
Ivr/acd systems
TTEC Digital is seeking a NICE CXone Engineer to join their team in Manila, Philippines. This role requires a blend of technical and consulting skills to implement and support the NICE CXone software platform, focusing on enhancing customer experiences

Job Summary

  • At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
  • The NICE CXone Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform.
  • Key responsibilities include design and development of products and features, unit testing, code reviews, resolving defects during QA, and assisting other developers in a team environment.

Matching Summary

Match Score: 85

TTEC Digital is seeking a NICE CXone Engineer to join their team in Manila, Philippines. This role requires a blend of technical and consulting skills to implement and support the NICE CXone software platform, focusing on enhancing customer experiences.

Skills & Requirements

Must-have

  • NICE CXone software platform
  • Contact Center technologies
  • IVR/ACD systems
  • VoIP systems
  • Email, SMS, and Chat systems
  • Agile or waterfall development processes

Nice-to-have

  • Business and technical consulting experience
  • Team environment collaboration
  • Supporting production environment

Key Requirements

  • Technical experience with NICE CXone
  • Experience with Contact Center technologies
  • Experience in software development lifecycle
  • Experience in agile or waterfall methodologies

Work Rights

Not specified

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