Head Of Apac Call Services

AlphaSense

Singapore, Singapore
On-site
6+ years operational experience
3+ years managing teams of 10+
Data analysis for large-scale decisions
AlphaSense is seeking a Head of APAC Call Services to lead operations and team development in Singapore. The role emphasizes strategic growth, operational excellence, and exceptional customer engagement

Job Summary

  • The role is responsible for aggressively securing and expanding call volume within the customer base while driving operational excellence.
  • Candidates must have a proven ability to translate business objectives into actionable operational strategies and scalable processes.
  • Success requires exceptional executive communication skills capable of presenting complex operational concepts to stakeholders.

Matching Summary

Match Score: 85

AlphaSense is seeking a Head of APAC Call Services to lead operations and team development in Singapore. The role emphasizes strategic growth, operational excellence, and exceptional customer engagement.

Skills & Requirements

Must-have

  • 6+ years operational experience
  • 3+ years managing teams of 10+
  • Data analysis for large-scale decisions
  • Executive communication skills
  • Strategic staffing and recruitment

Nice-to-have

  • High-performance culture champion
  • Cross-functional partnership builder
  • Customer-centric growth mindset
  • Continuous process improvement focus

Key Requirements

  • 6+ years progressive operational experience
  • 3+ years managing a team of 10+
  • High proficiency in data analysis
  • Exceptional written and verbal communication

Work Rights

Not specified

Tailored Resume

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