Homeowner Advocacy Analyst- Servicing

Carnegie Mortgage Partners LLC

Coppell, TX, United States
Mortgage regulatory mandates interpretation
Mortgage servicing documentation evaluation
Researching mortgage accounts for errors
The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints

Job Summary

  • The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints.
  • This multifaceted position is dedicated to assisting and supporting borrowers and investors with their concerns while collaborating closely with internal departments.
  • We offer benefits, programs, and perks that support you in every aspect of your life, including medical, dental, and vision insurance, a 401(k) with employer match, and paid leave.

Matching Summary

The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints.

Skills & Requirements

Must-have

  • Mortgage regulatory mandates interpretation
  • Mortgage servicing documentation evaluation
  • Researching mortgage accounts for errors
  • Data analysis and reporting
  • Conflict resolution skills
  • Strong written communication skills

Nice-to-have

  • Empathy and analytical abilities
  • Willingness to learn products and policies
  • Thriving in demanding environments
  • Embracing challenges with enthusiasm

Key Requirements

  • 2-4 years mortgage industry experience
  • Bachelor's degree or higher
  • Proficiency with Microsoft Office Suite
  • Ability to manage caseloads effectively

Work Rights

Not specified

Tailored Resume

Cover Letter