Customer Support Automation Specialist

Jobgether

United States
On-site
Ai automation expertise
Chatbot performance optimization
Conversational experience design
Jobgether is seeking a Customer Support Automation Specialist to enhance customer experience through AI-driven self-service tools. The role involves optimizing chatbot performance and refining automated workflows while working collaboratively with cross-functional teams

Job Summary

  • This role sits at the intersection of customer experience, AI automation, and content optimization to improve how customers resolve issues.
  • You will play a key part in enhancing chatbot performance and reducing customer friction by analyzing AI-driven insights.
  • The position is ideal for someone who enjoys combining analytical thinking, content strategy, and automation to directly improve customer outcomes at scale.

Matching Summary

Match Score: 85

Jobgether is seeking a Customer Support Automation Specialist to enhance customer experience through AI-driven self-service tools. The role involves optimizing chatbot performance and refining automated workflows while working collaboratively with cross-functional teams.

Skills & Requirements

Must-have

  • AI automation expertise
  • Chatbot performance optimization
  • Conversational experience design
  • Data-driven analysis skills
  • Workflow refinement capabilities

Nice-to-have

  • Content strategy background
  • Cross-functional collaboration
  • Continuous experimentation mindset
  • Innovation-focused environment
  • Analytical thinking abilities

Key Requirements

  • Experience with AI-powered tools
  • Background in customer support automation
  • Strong analytical and content strategy skills

Work Rights

Not specified

Tailored Resume

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