Product Support Manager

Caterpillar Inc.

Tucson, AZ, USA
Base: $147,760.00 - $221,640.00; bonus/equity: inc...
Onsite
Standard support processes
New product introduction projects
Product defect process management
Caterpillar Inc. is seeking a Product Support Manager for its Tucson, AZ location, focusing on MineStar Detect technologies. The role involves leading a team to enhance product quality and customer experience while collaborating with various stakeholders

Job Summary

  • Lead and grow a uniquely capable team to fulfill a wide range of responsibilities in support of internal and external customers.
  • Participate in regular client and dealer technical meetings, advocating on behalf of the dealer and customer to resolve technical product issues with product development engineering.
  • This position requires working onsite five days a week and may require open pit mine site support work at times.

Matching Summary

Match Score: 85

Caterpillar Inc. is seeking a Product Support Manager for its Tucson, AZ location, focusing on MineStar Detect technologies. The role involves leading a team to enhance product quality and customer experience while collaborating with various stakeholders.

Salary

Base: $147,760.00 - $221,640.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Standard support processes
  • New Product Introduction projects
  • Product defect process management
  • Customer and dealer technical meetings
  • Global team collaboration

Nice-to-have

  • Proactive mindset
  • Data driven decision making
  • Independent and collaborative work

Key Requirements

  • Bachelor’s degree in Engineering or equivalent technical experience
  • Proven experience leading or managing teams
  • Proven experience supporting technology in an industrial or production environment
  • Strong background in problem management and root cause analysis
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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