Senior Manager, In Cxi, Amazon Customer Service

Amazon

Ka, IN, United States
On-site
Customer friction analysis
Product and programmatic improvements
Strategic initiatives roadmap
Amazon is seeking a Senior Manager for its Customer Experience Improvement team within Customer Service. The ideal candidate will lead multiple teams focused on enhancing customer experience by identifying and eliminating friction points across the customer journey

Job Summary

  • Lead multiple teams to improve customer experience by proactively identifying and eliminating sources of friction.
  • Own the CX improvement vision and create scalable mechanisms to drive organizational change.
  • Influence senior leaders to prioritize and address systemic customer experience issues through high-quality analytics and communication.

Matching Summary

Match Score: 85

Amazon is seeking a Senior Manager for its Customer Experience Improvement team within Customer Service. The ideal candidate will lead multiple teams focused on enhancing customer experience by identifying and eliminating friction points across the customer journey.

Skills & Requirements

Must-have

  • customer friction analysis
  • product and programmatic improvements
  • strategic initiatives roadmap
  • data-driven approaches
  • senior leader influence

Nice-to-have

  • customer obsession
  • complex problem solving
  • scalable mechanism creation
  • cross-organizational influence
  • coaching and development

Key Requirements

  • Significant expertise and high judgment
  • Experience analyzing customer friction data
  • Ability to work across multiple organizations

Work Rights

Not specified

Tailored Resume

Cover Letter