Ilab Operator

Howard University

Washington, DC, United States
Base: $40,000 - $44,000; bonus/equity: not specifi...
Onsite
Bachelor's degree required
Windows 10/11 macos android ios support
Servicenow ticketing system usage
The Service Desk Support Technician provides Tier 1 technical support to faculty, staff, and students at Howard University libraries

Job Summary

  • The Service Desk Support Technician provides Tier 1 technical support to faculty, staff, and students at Howard University libraries.
  • Employees receive comprehensive benefits including medical, dental, vision insurance, mental health support, and a 403(b) with company match.
  • The role requires managing iLab printers, handling hardware asset inventory, and resolving technical incidents via the ServiceNow system.

Matching Summary

The Service Desk Support Technician provides Tier 1 technical support to faculty, staff, and students at Howard University libraries.

Salary

Base: $40,000 - $44,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 403(b) match

Skills & Requirements

Must-have

  • Bachelor's degree required
  • Windows 10/11 macOS Android iOS support
  • ServiceNow ticketing system usage
  • Xerox printer maintenance experience
  • Customer service in fast-paced environment

Nice-to-have

  • Azure AD user administration experience
  • CompTIA A+ NET+ Security+ certifications
  • ITIL V4 or V5 Foundations Certification
  • Flexible night and weekend shift availability

Key Requirements

  • Bachelor's degree or equivalent certifications
  • One to three years of related work experience
  • Experience with hardware, software, and cloud systems management

Work Rights

Not specified

Tailored Resume

Cover Letter