Senior Customer Service Representative With Danish

Solenis

Not specified
Proficiency in danish and english
Expert customer support
Resolve escalated customer issues
Solenis is seeking a Senior Customer Service Representative who is proficient in Danish and English to handle complex customer needs and mentor junior team members. The ideal candidate should have 3-5 years of customer service experience and strong communication and problem-solving skills

Job Summary

  • This role is a key contact for complex customer needs, providing expert support and ensuring high levels of satisfaction and loyalty.
  • Key responsibilities include resolving escalated or complex customer issues, mentoring and training entry-level Customer Service Representatives, and identifying and supporting improvements in service processes.
  • Solenis offers competitive compensation, comprehensive benefits including private medical care, life insurance, and an employee retirement plan, and numerous opportunities for professional growth and development.

Matching Summary

Match Score: 85

Solenis is seeking a Senior Customer Service Representative who is proficient in Danish and English to handle complex customer needs and mentor junior team members. The ideal candidate should have 3-5 years of customer service experience and strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Proficiency in Danish and English
  • Expert customer support
  • Resolve escalated customer issues
  • Build and maintain customer relationships

Nice-to-have

  • Sustainable solutions focus
  • Mentoring junior team members
  • Improving service processes
  • World-class company environment

Key Requirements

  • 3-5 years customer service experience
  • Senior or lead roles experience
  • Experience with CRM tools
  • High school diploma required
  • Eligible to work in the EU area

Work Rights

Eligible to work in the EU area

Tailored Resume

Cover Letter