Csa

Firstsource

Melbourne, VIC, Australia
On-site
Handle inbound customer calls
Assist with service queries
Accurate customer information updates
As a CSA, you'll handle inbound customer calls, assist with service queries, and provide fast, friendly, and accurate resolutions

Job Summary

  • As a CSA, you'll handle inbound customer calls, assist with service queries, and provide fast, friendly, and accurate resolutions.
  • Your role is vital in creating positive customer experiences by offering personal and efficient solutions.
  • Career growth into QA, Trainer, Team Lead roles and performance-based incentives and recognition programs are offered.

Matching Summary

As a CSA, you'll handle inbound customer calls, assist with service queries, and provide fast, friendly, and accurate resolutions.

Skills & Requirements

Must-have

  • handle inbound customer calls
  • assist with service queries
  • accurate customer information updates
  • fluent English communication
  • computer literacy MS Outlook Word

Nice-to-have

  • professional courteous demeanour
  • customer-focused attitude
  • work in fast-paced team
  • career growth opportunities
  • performance-based incentives

Key Requirements

  • Full working rights in Australia

Work Rights

Must have full working rights

Tailored Resume

Cover Letter