URGENT HIRING- L1 Production support

ITCAN PTE. LIMITED

Singapore, Singapore
**
Provide l1 support for banking applications
Troubleshoot and resolve technical issues
Monitor system performance and detect anomalies
** ITCAN PTE. LIMITED is urgently seeking an L1 Production Support specialist to provide technical support for banking applications in Singapore. The role involves monitoring system performance, troubleshooting issues, and collaborating with development teams to enhance system reliability. **

Job Summary

  • The role involves providing Level 1 support for banking applications and systems, including troubleshooting and resolving technical issues.
  • Candidates are expected to monitor system performance, detect anomalies, and ensure the uptime and availability of services.
  • Responsibilities include handling incident tickets, managing escalations, and performing root cause analysis to recommend system improvements.

Matching Summary

Match Score: 75

** ITCAN PTE. LIMITED is urgently seeking an L1 Production Support specialist to provide technical support for banking applications in Singapore. The role involves monitoring system performance, troubleshooting issues, and collaborating with development teams to enhance system reliability. **

Skills & Requirements

Must-have

  • Provide L1 support for banking applications
  • Troubleshoot and resolve technical issues
  • Monitor system performance and detect anomalies
  • Handle incident tickets and escalations
  • Ensure timely resolution in accordance with SLAs
  • Perform root cause analysis

Nice-to-have

  • Collaborate with development teams
  • Document technical issues and best practices
  • Identify recurring issues or system bugs
  • Seamless escalation process management

Key Requirements

  • Experience in L1 production support
  • Knowledge of banking application systems
  • Ability to work within SLA timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter