Senior Manager, Regional Customer Care – Emea

Leica Biosystems

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Manage customer care operations in emea
Drive process improvements using lean six sigma
Proficiency with sap erp and crm platforms
** Leica Biosystems is seeking a Senior Manager for Regional Customer Care in EMEA, a role focused on optimizing customer interactions and driving collaboration across various operational teams. The ideal candidate should have extensive experience in customer care operations within the EMEA region and a strong background in process improvement methodologies. This fully remote position offers a chance to make a significant impact in the life sciences sector while enjoying a flexible work environment. **

Job Summary

  • This pivotal leadership role involves overseeing a high-performing team of Regional Customer Care Operations Leads throughout the EMEA region.
  • The position requires driving continuous improvement and operational excellence by implementing proven Danaher Business System tools and methodologies.
  • Candidates will serve as the vital regional link between EMEA Customer Care and stakeholders across Sales, Operations, Logistics, IT, and Finance.

Matching Summary

Match Score: 75

** Leica Biosystems is seeking a Senior Manager for Regional Customer Care in EMEA, a role focused on optimizing customer interactions and driving collaboration across various operational teams. The ideal candidate should have extensive experience in customer care operations within the EMEA region and a strong background in process improvement methodologies. This fully remote position offers a chance to make a significant impact in the life sciences sector while enjoying a flexible work environment. **

Skills & Requirements

Must-have

  • Manage customer care operations in EMEA
  • Drive process improvements using Lean Six Sigma
  • Proficiency with SAP ERP and CRM platforms
  • Fluency in English and one major European language
  • Experience in matrix structure and dynamic environment

Nice-to-have

  • Experience in Life Sciences or Medical Devices industry
  • Previous exposure to Danaher Business System tools
  • MBA or master's degree in business administration
  • Understanding of regulatory requirements in diagnostics

Key Requirements

  • BA/BS Degree in Business Administration or related field
  • Extensive experience managing customer care operations in EMEA
  • Full proficiency in English and at least one other major European language

Work Rights

Not specified

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