Guest Empowerment Team Member

Breeze Airways

Salt Lake City, Utah, United States
Base: $15 ph; bonus/equity: not specified; benefit...
On-site
3 years customer service experience
50 wpm typing proficiency
High-speed internet 10 mbps
Breeze Airways is seeking a Guest Empowerment Team Member in Salt Lake City, Utah. This part-time position involves supporting guests through digital channels to resolve technical issues, emphasizing a commitment to customer service and teamwork

Job Summary

  • The role involves resolving complex tier-two escalations transferred from AI frontline agents to empower guests through their travel experience.
  • Team members must communicate clearly in writing and voice while troubleshooting web, app, and third-party technical issues for travelers.
  • Employees receive benefits including vision, dental, health savings account with match, 401K with match, PTO, and travel privileges on Breeze and other airlines.

Matching Summary

Match Score: 85

Breeze Airways is seeking a Guest Empowerment Team Member in Salt Lake City, Utah. This part-time position involves supporting guests through digital channels to resolve technical issues, emphasizing a commitment to customer service and teamwork.

Salary

Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Vision, Dental, HSA match, 401K match, PTO, Travel perks

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 50 WPM typing proficiency
  • High-speed internet 10 Mbps
  • Utah residency required
  • Multi-channel digital engagement

Nice-to-have

  • Previous airline industry experience
  • Contact center background preferred
  • Bi-lingual English and Spanish
  • Navitaire PSS system knowledge
  • Gladly platform experience

Key Requirements

  • High School Diploma or GED
  • Must reside in Utah
  • Legally eligible to work in the US
  • Minimum 18 years of age
  • Pass customer service assessment

Work Rights

Legally eligible to work in the country

Tailored Resume

Cover Letter