Senior Lead

315

Not specified; not specified; benefits include 16 ...
24x7 incident management environment
5 years incident management experience
Ip networking technical experience
This role serves as the driving force behind exceptional customer experiences in a fast-paced, always-on 24x7 environment

Job Summary

  • This role serves as the driving force behind exceptional customer experiences in a fast-paced, always-on 24x7 environment.
  • You will own the incident management process to ensure SLA/OLA targets are met while bridging technical and stakeholder communications.
  • The company offers perks including 16 weeks paid parental leave, a professional development program, and an epic free Telstra mobile phone plan.

Matching Summary

This role serves as the driving force behind exceptional customer experiences in a fast-paced, always-on 24x7 environment.

Salary

Not specified; Not specified; Benefits include 16 weeks paid parental leave, professional development, and device allowance

Skills & Requirements

Must-have

  • 24x7 Incident Management environment
  • 5 years Incident Management experience
  • IP Networking technical experience
  • Stakeholder communication skills
  • ITIL Framework knowledge

Nice-to-have

  • Business Process Management coaching
  • Agile team leadership
  • Software Development experience
  • Cisco Juniper F5 vendor knowledge
  • Routing and network switching expertise

Key Requirements

  • Minimum 5 years Incident Management experience
  • Technical experience in IP Networking
  • Experience managing teams in 24x7 environments
  • Strong stakeholder relationship management skills
  • Good understanding of ITIL Framework

Work Rights

Not specified

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