$65,000 - $78,000; not specified; not specified py
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Anticipate guest needs
Handle vip guest interactions
Resolve customer complaints
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Four Seasons Hotels & Resorts is seeking a Suite Experience Manager for their Hualalai location. The ideal candidate will display a passion for hospitality, strong leadership skills, and the ability to provide exceptional service to guests.
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Job Summary
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Handles all VIP Guest interactions by multitasking, with the highest level of hospitality and professionalism, accommodating special requests and negotiating packages customizing guest experience based on preferences and looking for opportunities to up sell.
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Salary Range: $65,000 - $78,000, An on-site Physical Therapist, 24-hour access to Indoor and Outdoor Gym, Holiday, Vacation & Sick pay, Robust Benefit Plan, Company Match 401K Plan, Laundered Employee Uniform, Free employee meals prepared by the Four Seasons Culinary ‘Ohana, Complimentary stays at Four Seasons Worldwide, Training and Development Opportunities, Employee Recognition Programs.
Matching Summary
Match Score: 75
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Four Seasons Hotels & Resorts is seeking a Suite Experience Manager for their Hualalai location. The ideal candidate will display a passion for hospitality, strong leadership skills, and the ability to provide exceptional service to guests.
**
Salary
$65,000 - $78,000; Not specified; Not specified
Skills & Requirements
Must-have
Anticipate guest needs
Handle VIP guest interactions
Resolve customer complaints
Familiar with island activities
Work closely with other departments
Deliver exceptional guest experiences
Nice-to-have
Positive and professional attitude
Team player
Passion for excellence
Genuine heart
Key Requirements
Legal work authorization in United States
Attention to detail and multitasking ability
Strong problem-solving skills
Ability to work autonomously
Excellent communication skills
Proficient in Word, Excel, and Power Point
Strong Customer Service Skills
Work Rights
Must have legal work authorization in United States