It Support Analyst

FirstRand

Unknown
Application support and maintenance
Stakeholder relationship management
Incident tracking and resolution
To support and maintain applications being used by business through maintaining relationships, applying expertise to bridge the gaps between people and technology requirements and enriching the usability of the various applications

Job Summary

  • To support and maintain applications being used by business through maintaining relationships, applying expertise to bridge the gaps between people and technology requirements and enriching the usability of the various applications.
  • Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
  • Track user requests and incidents, identify commonalities and trends, and create reports to stakeholders that highlight trends, risks and mitigating actions.

Matching Summary

To support and maintain applications being used by business through maintaining relationships, applying expertise to bridge the gaps between people and technology requirements and enriching the usability of the various applications.

Skills & Requirements

Must-have

  • application support and maintenance
  • stakeholder relationship management
  • incident tracking and resolution
  • process analysis and improvement
  • communication adaptation for audiences
  • trend analysis and reporting
  • documentation and knowledge sharing

Nice-to-have

  • conflict resolution and negotiation
  • ethical and transparent behavior
  • positive attitude and stress management
  • career development ownership
  • collaborative and cooperative climate

Key Requirements

  • Employment Equity plan compliance
  • Support for individuals with disabilities
  • Not specified work authorization requirements

Work Rights

Not specified

Tailored Resume

Cover Letter