It Service Desk Agents

UNYCC

Flexible shift schedule (08:00 am to 18:00 pm)
Bachelor's degree or equivalent experience
Strong verbal and written communication skills
Fluency in english language
UNYCC is seeking an IT Service Desk Agent to serve as the primary contact for IT support within the organization. The role involves troubleshooting technical issues, providing excellent customer service, and collaborating with a diverse team in a supportive environment

Job Summary

  • You will act as the first point of contact for IT support across the organization, resolving technical issues efficiently and with empathy.
  • The role involves troubleshooting desktop hardware and software issues while educating users about available support channels and IT tools.
  • You will join a diverse team passionate about solving IT challenges, with opportunities for professional growth through mentorship and ongoing training.

Matching Summary

Match Score: 85

UNYCC is seeking an IT Service Desk Agent to serve as the primary contact for IT support within the organization. The role involves troubleshooting technical issues, providing excellent customer service, and collaborating with a diverse team in a supportive environment.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • Strong verbal and written communication skills
  • Fluency in English language

Nice-to-have

  • Experience with ITSM tools or ticketing systems
  • Familiarity with ITIL service management principles
  • Proactive approach to learning technical information

Key Requirements

  • Bachelor's degree or equivalent professional experience
  • Fluency in English required

Work Rights

Not specified

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