Brokerage Team Leader

UPS

Leadership and coaching skills
Customer issue resolution
Staffing and workload management
This position handles day-to-day service issues within Brokerage, working with staff to address process, safety, staffing, and training

Job Summary

  • This position handles day-to-day service issues within Brokerage, working with staff to address process, safety, staffing, and training.
  • Lead and coach a team of Brokerage Customer Service representatives, monitor workloads, and adjust staffing to ensure adequate coverage.
  • Collaborate with other departments to resolve customer issues and ensure compliance with company policies, procedures, and service standards.

Matching Summary

This position handles day-to-day service issues within Brokerage, working with staff to address process, safety, staffing, and training.

Skills & Requirements

Must-have

  • Leadership and coaching skills
  • Customer issue resolution
  • Staffing and workload management
  • Process and system management
  • Compliance with company policies

Nice-to-have

  • Rewarding culture
  • Talented teams
  • Innovative possibilities

Key Requirements

  • Minimum 3 years in customer service
  • Proven knowledge in Microsoft Excel, Word
  • Excellent knowledge of English Language

Work Rights

Not specified

Tailored Resume

Cover Letter