As a Customer Support Analyst III, you are responsible for responding to customer requests by diagnosing and resolving technical issues, while supporting the ongoing technology needs of all employees
Job Summary
As a Customer Support Analyst III, you are responsible for responding to customer requests by diagnosing and resolving technical issues, while supporting the ongoing technology needs of all employees.
The role engages with a broad range of infrastructure technologies and complex client support systems.
Ultimately, you ensure that client needs are effectively addressed and resolved in alignment with established service level agreements (SLAs).
Matching Summary
As a Customer Support Analyst III, you are responsible for responding to customer requests by diagnosing and resolving technical issues, while supporting the ongoing technology needs of all employees.
Skills & Requirements
Must-have
Level 2 and Level 3 help desk support
Diagnosing and resolving technical issues
Client hardware and software solutions
Information gathering and diagnostic skills
Service Level Agreements (SLAs)
Nice-to-have
Transforming vulnerable children's lives
Christian faith inspired
Continuous improvement of support processes
Mentoring less experienced staff
Key Requirements
6-7 years of relevant technical and business experience
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience