It Helpdesk

pwc.is

It hardware and software support
Network infrastructure management
Troubleshooting it-related issues
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services

Job Summary

  • At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services.
  • You will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through various channels.
  • On-call rotation outside of office hours is required, and you will assist with tasks such as disaster recovery procedures, IT and security awareness training, and digital lab deployment.

Matching Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services.

Skills & Requirements

Must-have

  • IT hardware and software support
  • Network infrastructure management
  • Troubleshooting IT-related issues
  • Windows Operating System knowledge
  • IT security protocols
  • Support ticketing system (SNOW)
  • On-call rotation availability

Nice-to-have

  • Strong communication and presentation skills
  • IT project management skills
  • Problem-solving and analytical skills
  • Ability to work under pressure
  • Digital transformation support
  • IT documentation creation
  • Basic cybersecurity understanding

Key Requirements

  • Associate level management
  • Fair English proficiency
  • Experience with server and desktop hardware
  • Knowledge of IT operations and support
  • Ability to follow cybersecurity protocols

Work Rights

Not specified

Tailored Resume

Cover Letter