Technical Support Engineer (remote, Mex)

CrowdStrike

Remote, Mexico
Market leader in compensation + equity awards; not...
Fully remote
3+ years customer or technical support experience
Windows environment troubleshooting expertise
Low-level os and network issue diagnosis
CrowdStrike is seeking a Technical Support Engineer to join their remote team in Mexico. The role focuses on providing exceptional technical support to customers, troubleshooting issues, and advocating for customer success in a fast-paced environment

Job Summary

  • The role involves taking ownership of customer issues from initial troubleshooting to root cause identification and resolution.
  • Candidates must demonstrate a passion for solving customer issues in a fast-paced, highly technical environment while advocating for their success.
  • CrowdStrike offers market-leading compensation, comprehensive wellness programs, and professional development opportunities for all employees.

Matching Summary

Match Score: 85

CrowdStrike is seeking a Technical Support Engineer to join their remote team in Mexico. The role focuses on providing exceptional technical support to customers, troubleshooting issues, and advocating for customer success in a fast-paced environment.

Salary

Market leader in compensation and equity awards; Not specified; Comprehensive physical and mental wellness programs

Skills & Requirements

Must-have

  • 3+ years customer or technical support experience
  • Windows environment troubleshooting expertise
  • Low-level OS and network issue diagnosis

Nice-to-have

  • Kernel level security solution support
  • Hybrid environment experience
  • Linux troubleshooting skills
  • Splunk experience
  • Mac troubleshooting experience

Key Requirements

  • 3+ years of customer support or system administration experience
  • Knowledgeable in Windows Service and Workstation environments

Work Rights

Not specified

Tailored Resume

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