Applications Support Senior Analyst - Assistant Vice President

Publix Serving (Civica)

Mississauga, Ontario, Canada
$94,300.00 - $141,500.00 py
**
Level 2 support for core banking applications
Troubleshooting, incident resolution, problem management
Itrs, grafana, and similar monitoring tools
** The Applications Support Senior Analyst role at Citi in Mississauga, Ontario, seeks an experienced professional to provide technical and business support for banking applications. This position requires strong analytical skills, effective communication, and the ability to lead teams while ensuring high-quality application performance. **

Job Summary

  • The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm, managing and supporting applications and their operating environments.
  • Assesses risk and impact of production issues, escalates to management, and partners with development and production support areas to prioritize bug fixes and support tooling requirements.

Matching Summary

Match Score: 75

** The Applications Support Senior Analyst role at Citi in Mississauga, Ontario, seeks an experienced professional to provide technical and business support for banking applications. This position requires strong analytical skills, effective communication, and the ability to lead teams while ensuring high-quality application performance. **

Salary

$94,300.00 - $141,500.00

Skills & Requirements

Must-have

  • Level 2 support for core banking applications
  • Troubleshooting, incident resolution, problem management
  • ITRS, Grafana, and similar monitoring tools
  • Application releases, development, testing, deployment
  • Technical support documentation development

Nice-to-have

  • Coaching and training new recruits
  • Influencing decisions through advice and counsel
  • Maximizing application potential
  • Risk and impact assessment of production issues
  • Application contingency planning

Key Requirements

  • 5+ years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with programming languages
  • Bachelor’s/University degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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